Terms, Policies & Procedures

Terms, Policies & Procedures

Last Updated: 4 November 2026

1. Introduction

UTraining Limited is committed to providing high-quality training, professional development and learning opportunities within a safe, inclusive and supportive environment.

These Terms, Policies & Procedures explain the standards, responsibilities and principles that guide our organisation, including website use, safeguarding, Prevent, equality and diversity, complaints handling, and health and safety.

By using our website or participating in our training programmes, you are expected to respect the principles and requirements outlined in this document.

2. Website Terms & Conditions

2.1 Use of Our Website

Our website provides information about UTraining's courses, training programmes, services and business activities.

Visitors agree to use the website lawfully and responsibly and must not:

Use the website for unlawful or fraudulent activities.
Attempt to gain unauthorised access to our website or systems.
Upload malicious software or harmful content.
Interfere with website security or functionality.
Copy, reproduce or commercially use our content without permission.

2.2 Training Information and Applications

We make reasonable efforts to ensure that the information published on our website is accurate and up to date. However, course availability, programme details, eligibility criteria, funding arrangements and delivery methods may change.

Submitting an enquiry or application does not guarantee acceptance onto a course or eligibility for funding.

All applicants are expected to provide accurate and complete information when registering or enquiring about our services.

2.3 Intellectual Property

All website content, including text, graphics, logos, photographs, designs and other materials, belongs to UTraining Limited or its respective licensors unless otherwise stated.

Content must not be copied, reproduced, distributed or used commercially without prior written permission.

2.4 Third-Party Websites

Our website may contain links to external websites and resources. UTraining is not responsible for the accuracy, availability, content or privacy practices of third-party websites.

2.5 Liability

We take reasonable steps to maintain accurate website information and reliable website functionality. However, we cannot guarantee uninterrupted access or that all website information will remain accurate at all times.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

2.6 Changes to These Terms

UTraining reserves the right to update these terms when necessary. Revised versions will be published on our website.

3. Safeguarding Policy

3.1 Our Commitment

UTraining Limited is committed to safeguarding and promoting the welfare of all learners, employees, visitors and individuals involved in our activities.

We aim to provide a safe learning and working environment where everyone is treated with dignity, respect and fairness.

We recognise our responsibility to protect children, young people and adults at risk from abuse, neglect, exploitation, discrimination and other forms of harm.

3.2 Safeguarding Principles

We are committed to:

Promoting the safety and wellbeing of all learners.
Maintaining appropriate safeguarding procedures.
Ensuring staff understand their safeguarding responsibilities.
Providing appropriate safeguarding training and awareness.
Maintaining safer recruitment and relevant DBS checking arrangements.
Responding promptly and appropriately to safeguarding concerns.
Working with relevant authorities and external agencies where necessary.

3.3 Recognising Safeguarding Concerns

Safeguarding concerns may include physical, emotional or sexual abuse, neglect, bullying, harassment, domestic abuse, financial exploitation, modern slavery, online abuse, radicalisation or other behaviour that places an individual at risk.

All concerns will be taken seriously and handled sensitively.

3.4 Reporting Safeguarding Concerns

Learners, staff and other individuals should report safeguarding concerns to the Designated Safeguarding Lead (DSL) or an appropriate member of management.

Concerns will be recorded, assessed and referred to relevant authorities where necessary.

Confidentiality will be maintained wherever possible, but information may be shared when necessary to protect an individual or meet legal obligations.

If someone is in immediate danger, emergency services should be contacted on 999.

4. Prevent Duty Policy

4.1 Our Commitment

UTraining Limited recognises its responsibility to support the UK Government's Prevent Duty and help protect learners and staff from the risk of radicalisation and involvement in terrorism.

We aim to create an environment where individuals can express their views, participate in respectful discussions and develop independent thinking without fear of discrimination or intimidation.

4.2 Prevent Objectives

We are committed to:

Raising awareness of radicalisation and extremist influence.
Helping staff recognise potential signs of vulnerability.
Providing appropriate Prevent awareness training.
Promoting British values, including democracy, the rule of law, individual liberty, mutual respect and tolerance.
Encouraging respectful discussion and critical thinking.
Maintaining clear reporting and referral procedures.

4.3 Recognising and Reporting Concerns

Potential indicators of radicalisation may include support for extremist ideologies, encouragement of violence, attempts to influence others towards extremist beliefs or vulnerability to extremist recruitment.

These indicators must not be treated as automatic evidence of radicalisation. Concerns should be considered carefully and without discrimination.

Any concerns should be reported to the Designated Safeguarding Lead, who will assess the situation and determine whether further advice or referral to relevant safeguarding or Prevent authorities is necessary.

4.4 Freedom of Expression

UTraining supports freedom of expression, respectful debate and the discussion of different opinions and beliefs within the boundaries of the law.

We do not tolerate threats, incitement to violence or extremist behaviour.

5. Equality, Diversity & Inclusion Policy

5.1 Our Commitment

UTraining Limited is committed to promoting equality, diversity and inclusion throughout our organisation, training programmes, recruitment and learner support services.

We believe everyone should have fair access to education, training and professional development opportunities, regardless of their personal background or circumstances.

5.2 Equality and Non-Discrimination

We do not tolerate unlawful discrimination, harassment, bullying or victimisation.

We are committed to respecting the protected characteristics identified under the Equality Act 2010:

Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation

5.3 Inclusive Learning Environment

We aim to:

Provide fair access to learning and development.
Treat all learners and employees with dignity and respect.
Recognise and value individual differences.
Make reasonable adjustments where required.
Support individuals with disabilities and additional learning needs.
Promote inclusive teaching and assessment practices.
Remove unnecessary barriers to participation wherever reasonably possible.

5.4 Responsibilities

All employees, tutors, assessors, contractors and learners are expected to respect others, challenge discriminatory behaviour appropriately and contribute to a positive and inclusive environment.

Any concerns regarding discrimination, harassment or unfair treatment should be reported through our complaints procedure.

6. Complaints Policy & Procedure

6.1 Our Commitment

UTraining Limited aims to provide high-quality training and customer service. We welcome feedback and take complaints seriously as an opportunity to improve our services and address concerns.

Learners, employers, employees and other stakeholders have the right to raise concerns without fear of unfair treatment or victimisation.

6.2 What Can You Complain About?

Complaints may relate to:

Training delivery or course quality.
Tutor or staff conduct.
Learner support and communication.
Enrolment and administration.
Bullying, harassment or discrimination.
Health and safety concerns.
Customer service or other organisational activities.

6.3 Making a Complaint

Complaints can be submitted in writing or by email.

Please provide your name and contact details, a clear description of the issue, relevant dates and any supporting information.

Email: info@utraining-group.co.uk

6.4 Complaints Procedure

Where appropriate, we encourage individuals to raise concerns informally with the relevant tutor, staff member or manager.

If informal resolution is unsuccessful, a formal complaint can be submitted.

Our procedure is as follows:

We aim to acknowledge formal complaints within five working days.
An appropriate member of management will review the complaint.
Relevant information and evidence will be considered.
Further information may be requested where necessary.
We aim to provide a written response within 20 working days.

If more time is required, we will explain the reason for the delay and provide an updated response timescale.

6.5 Appeals and Further Review

If you are dissatisfied with the outcome, you may request a review explaining why you disagree with the decision.

Where reasonably practicable, the review will be conducted by someone who was not responsible for the original investigation.

Where a complaint relates to an accredited qualification or funded training programme, additional complaints or appeals procedures may apply through the relevant awarding organisation or funding body.

6.6 Confidentiality

All complaints will be handled sensitively and information will only be shared with individuals who need it to investigate and resolve the matter.

7. Health & Safety Policy

7.1 Our Commitment

UTraining Limited is committed to providing and maintaining a safe and healthy environment for employees, learners, visitors, contractors and everyone involved in our activities.

We recognise our responsibilities under applicable UK health and safety legislation and aim to prevent accidents, injuries and work-related ill health.

7.2 Health & Safety Responsibilities

We aim to:

Provide safe training and working environments.
Identify hazards and assess potential risks.
Implement appropriate control measures.
Maintain suitable equipment and facilities.
Provide relevant health and safety information and training.
Establish appropriate emergency arrangements.
Investigate accidents, incidents and near misses.
Review health and safety arrangements regularly.

7.3 Employee and Tutor Responsibilities

All employees, tutors and relevant contractors are expected to:

Follow health and safety procedures.
Take reasonable care of their own safety and others.
Use equipment safely and correctly.
Report hazards, accidents and unsafe conditions.
Follow emergency instructions.
Cooperate with risk assessments and safety arrangements.

7.4 Learner Responsibilities

Learners are expected to follow tutor instructions, use equipment responsibly, wear appropriate protective equipment where required and report accidents, injuries or hazards immediately.

7.5 Risk Assessments and Emergency Procedures

We will identify and assess risks associated with our training activities and take appropriate steps to manage them.

Emergency procedures, including fire evacuation arrangements, will be communicated to learners, staff and visitors as appropriate.

Where training takes place at an employer's premises or an external venue, relevant health and safety arrangements will be coordinated with the responsible organisation.

7.6 Accident and Incident Reporting

Accidents, injuries, near misses and dangerous occurrences must be reported to the appropriate UTraining representative.

Incidents will be recorded and investigated where necessary. Relevant incidents will be reported to the appropriate authorities where legally required.

8. Policy Monitoring and Review

UTraining Limited is committed to reviewing its policies and procedures regularly to ensure they remain relevant, effective and consistent with applicable legislation, regulatory guidance and organisational responsibilities.

We may update these policies when necessary to reflect changes in our services, operations or legal obligations. Any revised versions will be published on our website.

All employees and relevant representatives are expected to familiarise themselves with the policies applicable to their roles and responsibilities.

9. Contact Information

If you have questions about these Terms, Policies & Procedures or wish to raise a concern, please contact us:

UTraining Limited
Newcastle upon Tyne, Tyne and Wear, United Kingdom

Email: info@utraining-group.co.uk
Telephone: 0191 833 0079

For immediate emergencies, contact 999.

UTraining Limited – Committed to Quality Training, Safeguarding, Equality and Learner Wellbeing.