Privacy Policy

Last Updated: 4 November 2026

1. Introduction

UTraining Limited (referred to as "UTraining", "we", "us" or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services, register for training programmes or communicate with our team.

2. Information We Collect

We may collect the following information:

Personal details: Name, email address, telephone number and contact information.
Employment information: Employer name, employment status, job role and professional background.
Training information: Courses of interest, enrolment details, attendance, qualifications and learning progress.
Enquiry information: Details submitted through contact forms, emails or telephone conversations.
Technical information: IP address, browser type, device information and website usage data, where collected.

Where necessary for training, funding, safeguarding or legal obligations, we may also process additional information, including relevant equality monitoring, accessibility, support or health-related information. Such information will receive appropriate protection.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and requests.
Provide information about our training programmes and services.
Process course applications and registrations.
Deliver and administer training programmes.
Monitor learner progress and attendance.
Provide learner support and guidance.
Meet contractual, funding and awarding-body requirements.
Maintain safeguarding and health and safety arrangements.
Improve our website and services.
Meet legal and regulatory obligations.

4. Lawful Basis for Processing

We process personal information under the applicable lawful bases provided by UK data protection legislation, including:

Consent: Where you have freely agreed to a specific use of your information.
Contract: Where processing is necessary to provide a service or fulfil an agreement.
Legal obligation: Where we must comply with applicable laws and regulations.
Legitimate interests: Where we have a legitimate business or operational reason to process information and your rights do not override those interests.
Public task: Where applicable to specific funded education or training activities.

Where special category information is processed, we will identify an appropriate additional legal condition.

5. Sharing Your Information

We may share relevant information with:

Awarding organisations and examination bodies.
Education and training funding authorities.
Employers and authorised training partners.
Government departments and regulatory organisations.
Professional advisers and service providers.
Safeguarding authorities and emergency services where necessary.

We only share information where there is an appropriate legal basis and where it is necessary for the relevant purpose.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is restricted to authorised individuals who need it to perform their responsibilities.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, funding and regulatory requirements.

Retention periods may vary depending on the type of information and the relevant training programme.

When information is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Request restriction of processing.
Object to certain types of processing.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner's Office (ICO).

You can exercise your rights by contacting us using the details below.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

10. Contact Information

For questions about this Privacy Policy or how we handle your personal information:

Organisation: UTraining Limited
Location: Newcastle upon Tyne, Tyne and Wear, UK
Email: info@utraining-group.co.uk
Telephone: 0191 833 0079