Lean & Continuous Improvement
Practical Lean tools, workplace problem‑solving, and continuous improvement methods that transform teams and operations.
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What Lean & CI Delivers
Reduce Waste
Identify inefficiencies, eliminate recurring issues, and remove the 8 wastes (TIMWOODS) from daily operations.
Improve Flow
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Design processes that move smoothly, reduce delays, and increase productivity across teams and departments.
Build Capability
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Equip teams with practical Lean tools, problem‑solving methods, and continuous improvement skills they can apply immediately.
Green Circular Economy
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Connect Lean efficiency with environmental impact — reduce waste, lower carbon output, and support circular economy practices.
Lean Academy — Professional Lean & CI Training Modules
Practical Lean tools, workplace problem‑solving, and continuous improvement methods that transform teams and operations.
5S Workplace Organisation
Create a clean, efficient, and well‑structured workspace that supports productivity and safety.
Half-day - From £95pp
Visual Workplace
Improve clarity, reduce errors, and make processes easier to follow with strong visual controls.
Half-day - From £95pp.
Problem Solving
Equip teams with structured tools to identify root causes and eliminate recurring issues.
Half-day - From £95pp
Kaizen Rapid Improvement
Deliver fast, team‑led improvements using proven Kaizen principles and facilitation techniques.
Half-day/Full-day - From £95pp
Process Mapping & Flow Process Analysis
Map processes, identify bottlenecks, and uncover waste to improve flow and efficiency.
Half-day - From £95pp
Set-Up Reduction SMED)
Reduce changeover time and increase throughput with structured SMED methodology.
Full-day - From £175pp
Standardisation/SOPs
Create clear, consistent standards and visual SOPs that support quality and repeatability.
Half-day - From £95pp
Value Stream Mapping
Map end‑to‑end processes and design future‑state workflows that deliver measurable improvement.
Half-day - From £95pp
Making Materials Flow
Improve layout, reduce motion waste, and streamline material movement across the workplace.
Full-day - From £175pp
Engaging Leadership & Coaching for Performance
Develop leaders who can coach, motivate, and embed a culture of continuous improvement.
Full-day - From £175pp
Lean Culture & Behaviours
Build the mindset, habits, and behaviours needed to sustain Lean thinking across teams.
Half-day - From £95pp
Continuous Improvement Foundations
A practical introduction to CI tools, techniques, and daily improvement routines.
Half-day - From £95 pp
Funded Workforce Training
Workplace-focused training that develops employees while supporting efficient business operations and positive customer experiences. Learners apply administrative, communication and customer service skills to real tasks in their workplace. Qualification routes and funding are subject to confirmation and eligibility.
Funded Workforce Training
Accredited, workplace-based qualifications that develop your employees while delivering real improvements on your shop floor. These NVQ programmes are assessed in the workplace — learners build a portfolio of evidence around live improvement activities, so your business sees results from day one. All programmes embed Green Circular Economy principles by default, helping you reduce waste and improve sustainability alongside performance.
Course #01
EAL
Level 2
Level 2 in Business Administration Workforce Development
Level 2 in Business Administration Workforce Development
A practical workplace pathway for employees developing their administrative capability. Learners build skills in organising work, handling information, communicating professionally and supporting day-to-day business operations.
Outcomes:
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Organise and prioritise routine administrative activities
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Handle, record and maintain business information appropriately
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Communicate professionally with colleagues and customers
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Use relevant workplace systems and digital tools
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Support efficient and accurate business processes
Pathway: Traditional or Lean Six Sigma Yellow Belt Aligned
Duration: Typically 3–4 months
Funding: Funded (subject to eligibility)
Course #02
EAL
Level 3
Level 3 in Customer Service Workforce Development
Level 3 in Customer Service Workforce Development
A workplace-based pathway for employees who communicate with customers and support service delivery. Learners develop practical skills in understanding customer needs, handling enquiries and responding professionally to feedback and complaints.
Outcomes:
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Understand customer needs and service expectations
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Handle customer enquiries professionally and efficiently
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Communicate clearly across relevant channels
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Respond appropriately to complaints and customer concerns
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Contribute to consistent service standards and customer satisfaction
Pathway: Traditional or Lean Six Sigma Yellow Belt Aligned
Duration: Typically 6–9 months
Funding: Funded (subject to eligibility)
Funded Pre-Employment Training
Short, focused programmes that prepare individuals for entry-level roles in business administration, office support, reception and customer service. Suitable for unemployed adults, career changers and employers supporting recruitment pipelines. Confirm qualification status, delivery model and funding before publication.
Course #03
Highfield
Level 2
Introduction to Business Administration
An introductory programme developing the essential knowledge and skills used in office and administrative roles. Learners explore workplace organisation, communication, information handling and common business procedures.
Outcomes:
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Understand the purpose of business administration and office support
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Develop basic organisation and time-management skills
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Communicate professionally in a workplace environment
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Understand how information and records are handled
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Build confidence using everyday workplace technology
Pathway: N/A
Duration: 1 week (typically 5 days)
Funding: Funded (subject to eligibility)
Course #04
EAL
Level 2
Introduction to Customer Service
A practical introduction to customer-facing work. Learners explore customer expectations, professional communication, enquiry handling and the behaviours that contribute to a positive customer experience.
Outcomes:
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Understand the principles of effective customer service
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Develop clear verbal and written communication
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Practise handling customer enquiries
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Understand how to respond to concerns and complaints
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Build confidence for customer-facing employment
Pathway: N/A
Duration: 3–5 days
Funding: Funded (subject to eligibility)
Bootcamps
Intensive, employer-focused programmes that develop business support capability and customer-facing skills. Bootcamps should combine structured learning with realistic business scenarios and practical tasks relevant to the roles employers need to fill.
Bootcamp #01
IASSC Aligned
Level 2
Business Administration & Digital Skills Bootcamp
An intensive programme covering the administrative and digital skills used in modern business environments. Learners practise organising information, communicating professionally and using common workplace software and processes.
Outcomes:
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Develop core business administration skills
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Build confidence with relevant workplace digital tools
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Organise and maintain business information accurately
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Improve time management and workload prioritisation
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Complete practical administration tasks based on workplace scenarios
Cost: £3,500 per learner (10% employer contribution)
Duration: 3 months
Funding: Employer-funded
Bootcamp#02
Lean + Sustainability
Introductory to Intermediate
Customer Service Excellence Bootcamp
A practical programme designed to develop confident, customer-focused employees. Learners explore service standards, communication, enquiry handling and complaint resolution through realistic customer scenarios.
Outcomes:
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Understand customer expectations and service standards
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Develop effective verbal and written communication
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Handle customer enquiries professionally
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Practise responding to complaints and challenging situations
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Build positive customer relationships and service confidence
Cost: £3,500 per learner (10% employer contribution)
Duration: 3 months
Funding: Employer-funded
Commercial Short Courses
Focused administration & customer service modules available as standalone courses or combined into a tailored programme. Choose the modules that address your organisation's priorities, or let us design a package around your workplace and workforce development goals. Course availability and durations are confirmed at enquiry.
Modules:
Delivery option
Open Courses
Per-person booking on scheduled dates. Ideal for individuals or small teams.
Employer Sessions
Group bookings with discounted rates. Tailored to your sector and workplace
Workplace Workshops
On-site delivery at your premises. Fully contextualised to your processes and challenges
Online courses (Highfield referral)
Business Administration & Customer Service Learning (Levels 2–3)
Prefer to learn online? UTraining can signpost learners to relevant business administration, customer service and workplace skills courses through its current online learning partners, where available. Confirm the live catalogue, provider, accreditation and referral destination before listing specific qualifications.
Online course
Regulated / must-have employer compliance
Essential compliance training that helps employers support safe, responsible and well-informed working practices. Available delivery methods, course recognition and regulatory suitability vary by course. Compliance training can be discussed alongside a wider workforce development programme.
compliance pills:
Health & Safety
Manual Handling
Fire Safety
First Aid
Equality, Diversity & Inclusion
Display Screen Equipment Awareness
Cyber Security Awareness
Safeguarding Awareness
GDPR
Why Choose UTraining
We are a North East training provider focused on practical workforce development. We help employers build confident, capable employees who support efficient business operations and deliver positive customer experiences.
Workplace-Focused Training
We connect learning to real administrative and customer-facing tasks so employees can apply their skills in the workplace.
Employer-Aligned Delivery
We shape programmes around your business processes, customer expectations and workforce development goals.
Relevant Skills Pathways
From office administration and digital skills to reception and customer service, learning is aligned to the roles your organisation needs.
Flexible Delivery
Choose from workplace-based programmes, open courses, employer sessions and online learning where available.
Newcastle-Based, National Reach
Proudly based in the North East, serving Tyne & Wear, County Durham and Northumberland, with national partnerships.
Quality-Assured and Trusted
Matrix Standard accredited, Cyber Essentials Plus certified and a Disability Confident Employer.