CUSTOMER SERVICE
Gain a Level 2 qualification with our FREE course in
Customer Service.
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Course Overview
Deliver exceptional customer service, each and every time, with this leading qualification.
Businesses live and die by their reputation, and customer service is perhaps one of the most important factors in ensuring customer retention and repeat custom.
This course has been designed to give learners the knowledge and understanding needed to deal with customers on a daily basis as part of their job role.
Ideal for those preparing for employment or supporting those new to customer service, this nationally recognised qualification is relevant to a variety of work sectors and covers effective customer service and supporting the customer service environment.
Eligibility Criteria:
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Must be aged 19 or over on 31 August 2025.
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Must live in a postcode area of Gateshead, Sunderland, South Tyneside, County Durham, North Tyneside, or Northumberland.
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Must have been resident in the UK for at least 3 years before starting the course.
This course enables you to gain the following qualification:
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Level 2 Certificate in Customer Service.
Progression:
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Enables job opportunities and career advancement
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Level 2 Diploma in Customer Service
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Level 3 Diploma in Customer Service
Note: Individuals with certain types of immigration status may be exempt from the 3-year residency requirement, please contact us to check if you eligible to receive funding.
Contact UTraining to enquire about this course.